Terms of service

Last Updated: August 18, 2026

Welcome to KERVA. These Terms and Conditions govern your access to and use of the KERVA website and your purchase of products through our online store.

By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully before using our website.

1. About KERVA

KERVA is an online brand offering dry-fruit and related food products to customers across India.

These Terms and Conditions apply to all visitors, users, and customers of the KERVA website.

2. Eligibility

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement.

  • The information you provide to KERVA is accurate and complete.

  • You will use the website only for lawful purposes.

  • You will not use the website for fraudulent or unauthorized activities.

3. Products and Product Information

KERVA makes reasonable efforts to ensure that product descriptions, images, prices, weights, and other information displayed on the website are accurate.

However:

  • Product images may appear slightly different from the actual product due to photography, lighting, or screen settings.

  • Product availability may change without prior notice.

  • Product specifications, packaging, or presentation may occasionally change.

  • Minor variations in natural dry-fruit products may occur due to their natural characteristics.

KERVA reserves the right to correct errors or update product information at any time.

4. Product Availability

All products are subject to availability.

KERVA reserves the right to:

  • Limit the quantity of products that can be purchased.

  • Refuse or cancel an order where a product is unavailable.

  • Discontinue a product without prior notice.

  • Correct pricing or product information errors.

If an order is cancelled because a product is unavailable or due to an error, any eligible payment received will be refunded through the applicable refund method.

5. Account Registration

Certain features may require you to create an account.

You are responsible for:

  • Providing accurate information.

  • Maintaining the security of your account credentials or OTP access.

  • Keeping your registered mobile number and other information up to date.

  • Not sharing access to your account with unauthorized persons.

You are responsible for activities carried out through your account.

KERVA reserves the right to suspend or terminate an account where fraudulent, abusive, or unauthorized activity is detected.

6. Mobile OTP Authentication

KERVA may use mobile OTP-based authentication for customer registration, login, verification, or other account-related activities.

By providing your mobile number, you agree to receive OTP messages required for authentication and account-related purposes.

OTP delivery may depend on telecommunications networks and third-party service providers. KERVA is not responsible for delays caused by such third-party services.

7. Pricing

All product prices displayed on the website are in Indian Rupees (INR) unless otherwise specified.

KERVA reserves the right to change product prices at any time without prior notice.

Price changes will not affect orders that have already been successfully confirmed, except where an obvious pricing or technical error has occurred.

Applicable taxes and shipping charges, where applicable, will be displayed during checkout.

8. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation through the contact information provided during checkout.

An order is subject to acceptance and availability.

KERVA reserves the right to cancel or refuse an order, including in circumstances such as:

  • Product unavailability.

  • Incorrect product or pricing information.

  • Suspected fraudulent activity.

  • Duplicate or unusual orders.

  • Delivery restrictions.

  • Technical errors.

  • Other legitimate operational reasons.

If payment has already been received for a cancelled order, the eligible amount will be refunded.

9. Payment

KERVA may provide multiple payment options, including online payment methods and Cash on Delivery (COD), where available.

Online payments may be processed through third-party payment gateways.

KERVA does not directly store sensitive payment information such as complete card numbers or banking credentials.

Payment processing is subject to the terms and policies of the applicable payment service provider.

10. Cash on Delivery

COD availability may depend on the customer's delivery location, order value, product availability, and other operational conditions.

KERVA reserves the right to restrict or disable COD for certain orders or locations.

Customers are responsible for providing accurate delivery information and being available to receive COD shipments.

11. Shipping and Delivery

KERVA currently delivers products within India.

Orders are generally processed within 1–3 business days, followed by delivery through a suitable shipping partner.

KERVA manually selects the appropriate shipping provider based on factors such as delivery location, serviceability, availability, and operational requirements.

Estimated delivery times may vary due to circumstances outside KERVA's control.

For complete details, please refer to our Shipping Policy.

12. Returns, Refunds and Replacements

Returns are generally accepted within 7 days from the date of delivery, subject to the conditions specified in our Return and Refund Policy.

For damaged or incorrect products, KERVA may provide a replacement after verification.

Eligible refunds will be processed to the original payment method.

Sale and discounted products are also eligible for return, subject to the applicable return conditions.

Please refer to our Return and Refund Policy for complete details.

13. Food Products and Storage

KERVA products are food products and should be stored according to the storage instructions provided on the product packaging.

Customers are responsible for properly storing products after delivery.

KERVA cannot be held responsible for deterioration caused by improper storage, handling, exposure to unsuitable temperatures, moisture, or other conditions after delivery.

Customers should check the product packaging, expiry/best-before information, and storage instructions before consuming the product.

14. Allergies and Dietary Considerations

Customers are responsible for reviewing the product ingredients, allergen information, and other product information before purchasing or consuming a product.

If you have a known food allergy, intolerance, or specific dietary requirement, please review the information provided on the product packaging and website carefully.

KERVA should not be considered a substitute for professional medical or dietary advice.

15. Promotions and Discounts

KERVA may offer promotional campaigns, discount codes, coupons, special offers, or other promotional benefits.

Unless otherwise stated:

  • Promotional offers cannot be combined with other offers.

  • Offers may be subject to specific eligibility conditions.

  • KERVA may modify or discontinue an offer at any time.

  • Discount codes may have expiry dates or usage limitations.

Any specific terms associated with a promotion will take precedence over the general terms of that promotion.

16. Intellectual Property

All content available on the KERVA website, including but not limited to:

  • Brand name and logo

  • Product images

  • Product descriptions

  • Text

  • Graphics

  • Website design

  • Videos

  • Illustrations

  • Software

  • Other website materials

is owned by or licensed to KERVA unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit website content without prior written permission from KERVA.

17. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to the website or its systems.

  • Introduce malicious code, viruses, or harmful software.

  • Use automated systems to scrape or collect website data without permission.

  • Attempt to interfere with website security or functionality.

  • Create fraudulent accounts or place fraudulent orders.

  • Misuse promotional offers or discount codes.

  • Impersonate another person or entity.

KERVA reserves the right to restrict or terminate access where prohibited activity is detected.

18. Third-Party Services

KERVA may use third-party services for payment processing, authentication, shipping, analytics, communication, and other business operations.

These third-party services may have their own terms and privacy policies.

KERVA is not responsible for the independent policies or practices of third-party service providers.

19. Website Availability

KERVA aims to keep the website available and functioning properly but does not guarantee that the website will always be:

  • Available without interruption.

  • Free from errors.

  • Free from viruses or other harmful components.

  • Compatible with every device or browser.

KERVA may temporarily suspend website access for maintenance, upgrades, security, or other operational reasons.

20. Limitation of Liability

To the maximum extent permitted under applicable law, KERVA shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or purchase of products.

KERVA's liability relating to a particular product or order shall, where legally permitted, be limited to the amount paid for that particular order.

Nothing in these Terms and Conditions is intended to exclude or limit liability that cannot legally be excluded under applicable law.

21. Force Majeure

KERVA shall not be responsible for delays or failures caused by circumstances beyond its reasonable control, including but not limited to:

  • Natural disasters

  • Severe weather

  • Floods

  • Fire

  • Government restrictions

  • Strikes

  • Transportation disruptions

  • Internet or telecommunications failures

  • Epidemics or pandemics

  • Other unforeseen circumstances

22. Privacy

Your use of the KERVA website is also subject to our Privacy Policy.

The Privacy Policy explains how KERVA collects, uses, stores, and protects customer information.

23. Changes to These Terms

KERVA reserves the right to modify these Terms and Conditions at any time.

Updated terms will be published on this page with a revised Last Updated date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms and Conditions.

24. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms and Conditions shall be subject to the applicable jurisdiction of the courts in India.

25. Contact Us

If you have any questions regarding these Terms and Conditions, please contact KERVA through the customer support details provided on our website.

Please include your Order ID when contacting us regarding an order.

KERVA
India