Shipping policy

Last Updated: August 18, 2026

At KERVA, we carefully pack and dispatch your dry-fruit orders to ensure they reach you safely and in good condition. We currently deliver orders across India.

1. Shipping Coverage

KERVA currently ships products to serviceable locations within India.

Shipping availability may depend on the delivery location and the serviceability of our shipping partners.

2. Order Processing

Orders are generally processed and dispatched within 1–3 business days after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, festivals, or periods of high order volume, processing may take additional time.

3. Shipping Partner

KERVA may use different courier and logistics partners depending on the delivery location, availability, serviceability, and other operational requirements.

KERVA reserves the right to select the appropriate shipping provider for each order.

Customers do not need to select a courier partner while placing an order.

4. Delivery Time

After dispatch, delivery generally takes approximately 2–7 business days, depending on the destination and courier service.

Delivery timelines are estimates and may vary due to:

  • Delivery location
  • Courier availability
  • Weather conditions
  • Public holidays
  • Natural events
  • Transportation delays
  • Remote or difficult-to-service locations
  • Other circumstances beyond KERVA's control

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

KERVA may offer free shipping on selected orders, products, promotional campaigns, or orders above a specified value.

6. Order Tracking

Once your order has been dispatched, KERVA may provide tracking details through the contact information provided during checkout.

Tracking information may take some time to become active after the shipment is handed over to the courier partner.

7. Incorrect Address or Contact Details

Customers are responsible for providing accurate delivery information, including:

  • Name
  • Mobile number
  • Complete delivery address
  • PIN code

KERVA will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Additional shipping charges may apply if an order needs to be re-shipped due to an incorrect address or customer-related delivery issue.

8. Failed Delivery / Returned Shipment

If a shipment cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept the package, or repeated failed delivery attempts, the shipment may be returned to KERVA.

In such cases, KERVA may contact the customer to arrange re-delivery.

Additional shipping charges may apply for re-delivery.

9. Damaged Package

If you receive a package that appears to be damaged, opened, or tampered with, please contact KERVA customer support as soon as possible and preferably within 48 hours of delivery.

Please keep the original packaging and provide photographs or videos of the package and product if requested.

10. Delayed or Lost Shipments

If your order is significantly delayed or appears to be lost in transit, please contact KERVA with your Order ID.

We will coordinate with the relevant shipping partner to investigate the shipment and provide an appropriate resolution.

11. Delivery Confirmation

An order may be considered delivered according to the delivery confirmation or tracking information provided by the applicable shipping partner.

If you believe an order has been incorrectly marked as delivered, please contact KERVA customer support promptly.

12. Contact Us

For questions regarding shipping or delivery, please contact KERVA through the customer support details provided on our website.

Please include your Order ID when contacting us.

KERVA
India