Refund policy

Last Updated: August 18, 2026

At KERVA, we are committed to delivering fresh, high-quality dry fruits and ensuring that you have a satisfactory shopping experience. If you receive a product that is damaged, incorrect, or does not meet our return conditions, we are happy to assist you.

1. Return Eligibility

We accept return requests within 7 days from the date of delivery.

To be eligible for a return:

The return request must be raised within 7 days of delivery.
The product must be unused and unopened.
The product must be in its original packaging and condition.
The original invoice/order details may be required for verification.
Products must not have been tampered with or consumed.

Because KERVA sells food products, we may not accept returns where the product has been opened, used, or partially consumed, except in cases where the product was damaged, defective, or incorrectly delivered.

2. Damaged or Incorrect Products

If you receive:

A damaged product
A defective product
A product that appears to have been tampered with
The wrong product
A missing product

please contact us within 48 hours of delivery.

For damaged or incorrect products, we may request clear photographs or videos of the product, packaging, shipping label, and other relevant details for verification.

Once the issue is verified, KERVA will arrange a replacement at no additional cost to you.

3. Return Shipping Charges

For eligible returns, KERVA will bear the return shipping cost.

Customers will not be charged return shipping for products that qualify under this Return & Refund Policy.

4. Refunds

Once the returned product is received and inspected, we will process the refund if the return meets the applicable eligibility conditions.

Refunds will be issued to the original payment method used to place the order.

The time taken for the refund to appear in your account may depend on your bank, payment gateway, or financial institution.

5. Cash on Delivery (COD) Orders

For eligible COD orders, refunds will also be processed through the original payment/refund mechanism available for the order.

KERVA may request valid bank account, UPI, or other payment details where necessary to process a COD refund.

6. Exchanges

We accept exchanges for eligible products, subject to product availability and our return conditions.

If the requested replacement product is unavailable, KERVA may provide an alternative resolution, including a refund where applicable.

7. Sale and Discounted Products

Products purchased during sales, promotional campaigns, or discount offers are eligible for return, subject to the same return conditions mentioned in this policy.

8. Non-Returnable Situations

A return may not be accepted if:

The return request is made after 7 days from delivery.
The product has been opened, consumed, or partially used, except where applicable for damaged, defective, or incorrect products.
The product has been damaged after delivery due to improper handling or storage by the customer.
The original packaging has been significantly damaged or discarded.
The product has been altered, repacked, or tampered with.
The customer is unable to provide sufficient order details for verification.

9. How to Request a Return

To request a return or report a damaged/incorrect product:

Contact KERVA through our customer support channel.
Provide your order number and registered contact details.
Explain the reason for the return.
Provide photographs/videos if requested.
Our team will review the request and provide the next steps.

10. Return Inspection

All returned products may be inspected by KERVA before a refund or exchange is approved.

Approval of a return does not automatically guarantee a refund if the returned product does not meet the eligibility requirements outlined in this policy.

11. Order Cancellation

Cancellation requests should be made as soon as possible after placing the order.

If an order has already been processed or shipped, cancellation may no longer be possible and the order will be subject to the applicable return conditions.